Online Payment Policy

eVEBSHIP Logistics Private Limited ("eVEBSHIP") Online Payment Policy

Introduction

This Payment Policy outlines the terms and conditions under which payments for services rendered by eVEBSHIP Logistics Private Limited ("eVEBSHIP") can be made through online channels. By making an online payment, you agree to abide by the terms outlined in this policy.

Accepted Payment Methods

• UPI (Unified Payments Interface)
• Digital Wallets (e.g., Paytm, Google Pay, PhonePe)
• Banking Apps
• Internet Banking
• Credit/Debit Cards

Payment Process

1. Service Selection: Select the service you wish to pay for on the eVEBSHIP website or through an authorized platform.
2. Payment Details: Enter your payment details, including the amount and payment method.
3. Confirmation: Once the payment is successfully processed, you will receive a confirmation email or SMS containing the transaction details.
4. Receipt: A digital receipt will be generated and sent to your registered email address for your records.

Payment Security

• All online payments are processed through secure payment gateways.
• We use industry-standard encryption to protect your payment information.
• eVEBSHIP does not store your credit/debit card details or bank account information.

Payment Terms

• Timeliness: Payments must be made at the time of booking or availing of the service, as applicable.
• Currency: All payments must be made in Indian Rupees (INR).
• Accuracy: Ensure that all payment details are accurate before confirming the transaction. eVEBSHIP is not responsible for errors in the payment process caused by incorrect information provided by the user.

Payment Confirmation

Upon successful payment, you will receive a confirmation message via email or SMS. This confirmation serves as proof of payment.

If you do not receive a confirmation within 24 hours, please contact our customer support team.

Refund Policy

All payments made through online channels are final and non-refundable, except in cases where a refund is explicitly approved by eVEBSHIP management on a case-to-case basis.

Failed Transactions

In the event of a failed transaction, please check your account balance and confirm whether the payment was debited. If the amount has been debited but you have not received a confirmation, please contact your bank and our customer support team.

eVEBSHIP is not responsible for any issues arising from failed transactions due to network issues, insufficient funds, or incorrect payment details.

Disputes and Chargebacks

Any disputes regarding payments must be reported to eVEBSHIP within 5 days of the transaction. Disputes raised after this period may not be entertained.

Unauthorized chargebacks will be investigated, and appropriate legal action may be taken if fraudulent activity is detected.

Customer Support

For any queries or assistance with your online payment, please contact our customer support team:

• Email: admin@evebship.com
• Phone: +91 98330 66922 / +91 98676 05553 / +91 97687 03115
• Office Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Changes to the Payment Policy

eVEBSHIP reserves the right to modify or update this Payment Policy at any time. Any changes will be communicated via our official website and will take effect immediately upon posting.

Governing Law

This Payment Policy is governed by the laws of India. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai.